Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that are personalized or custom-made are not eligible for return. If you receive a damaged or defective item, please contact us immediately for assistance.
Return Request Process
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.
International Returns
For international orders, the same return policy applies. However, customers are responsible for any customs duties or taxes incurred during the return process. Please check with your local customs office for more information on potential fees before returning an item.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with chicnesting.com is satisfactory.